Returns & Exchanges
At Giriraj Agarbatti, we strive to ensure your home is filled with divine fragrances, but if you are not satisfied with your purchase, we offer a 7-day return policy for unused and unopened products. To maintain hygiene and quality standards, only items in their original packaging can be accepted for exchange or refund.
Initiate Request
Contact our support team via email or phone within 7 days of delivery with your order ID and a photo of the product.
Quality Inspection
Once your request is approved, our team will review the details to ensure the incense sticks or dhoop products remain in their original, sealed condition.
Package Collection
Securely pack the items in their original box and hand them over to our designated courier partner during the scheduled pickup window.
Refund Processing
After the returned items pass our quality check at the warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing