Frequently Asked Questions
Discover everything you need to know about our aromatic offerings and services.
What makes Giriraj Agarbatti products unique?
Our agarbattis are handcrafted using traditional methods, featuring natural resins, essential oils, and botanical extracts to ensure a clean, long-lasting, and authentic fragrance experience.
How long does each incense stick burn?
On average, our standard incense sticks burn for approximately 40 to 50 minutes, depending on the specific fragrance and environmental airflow.
Do you offer international shipping?
Currently, we ship across India. We are working on expanding our logistics to provide international shipping options in the near future.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS containing a tracking link and a unique tracking ID to monitor your shipment in real-time.
What is your return policy for damaged items?
If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery with photos of the package to initiate a free replacement or refund.
Are your products eco-friendly and charcoal-free?
Yes, we prioritize health and sustainability. Many of our premium ranges are 100% charcoal-free and made with organic ingredients to minimize smoke and maximize aroma.